Can't log in to the account.

Bom dia!

não estou conseguindo acessar a minha conta, já alterei a senha e ainda não está aceitando.

Hi Adriana,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I checked your account linked to this email address adriana.pivotto@sescsp.org.br and it's showing Active. I've cleared your login attempts, so feel free to give it another try. If you are referring to a different account please share with us the email address or the username linked to that account so we can check further. 

Reach out again if you need any more help.

Obrigada por retornar,
Ainda não consigo alterar a senha, está dando esta mensagem
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[cid:image002.png@01DA970A.2D97A130]
Adriana Pivotto
Turismo Social / Social Tourism
Gerência de Educação para Sustentabilidade e Cidadania
Department of Education for Sustainability and Citizenship
TEL.: +55 11 2607 3877
sescsp.org.br <http: />
https://sesc.digital/home
De: Jotform <noreply>
Enviada em: quinta-feira, 25 de abril de 2024 12:12
Para: Adriana Pivotto <adriana.pivotto>
Assunto: Re: senha
[Jotform]<https:>
[Autoresponder]
There’s a new response on your question:
senha
Hi Adriana,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, I checked your account linked to this email address adriana.pivotto@sescsp.org.br<adriana.pivotto> and it's showing Active. I've cleared your login attempts, so feel free to give it another try. If you are referring to a different account please share with us the email address or the username linked to that account so we can check further.
Reach out again if you need any more help.
[Autoresponder]
Answered by
Manilene
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></adriana.pivotto></https:></adriana.pivotto></noreply>...

Hi Adriana,

Thanks for getting back to us. I checked the status of the email address that you used to open this ticket, but I am getting the result that this is a Guest account. Guest accounts are temporary accounts with one-time login only. You won't be getting a reset password sent to your email account. I would recommend signing up using the same email via this link.

If you are referring to another Jotfotm account, please provide the email address, and we will check the status to see why you are having difficulties logging into the account.

Keep us updated and let us know if you need any more help.

Olá Jemuel, eu acesso essa conta com este e-mail a 1 ano. É do jotform interprise:
https://turismosocialsescsp.jotform.com/login?rp=https%3A%2F%2Fturismosocialsescsp.jotform.com%2Fadmin%2Fsupport
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[cid:image001.png@01DA971E.F743F510]
Adriana Pivotto
Turismo Social / Social Tourism
Gerência de Educação para Sustentabilidade e Cidadania
Department of Education for Sustainability and Citizenship
TEL.: +55 11 2607 3877
sescsp.org.br <http: />
https://sesc.digital/home
De: Jotform <noreply>
Enviada em: quinta-feira, 25 de abril de 2024 14:17
Para: Adriana Pivotto <adriana.pivotto>
Assunto: Re: Can't log in to the account.
[Jotform]<https:>
[Autoresponder]
There’s a new response on your question:
Can't log in to the account.
Hi Adriana,
Thanks for getting back to us. I checked the status of the email address that you used to open this ticket, but I am getting the result that this is a Guest account. Guest accounts are temporary accounts with one-time login only. You won't be getting a reset password sent to your email account. I would recommend signing up using the same email via this link<https: />.
If you are referring to another Jotfotm account, please provide the email address, and we will check the status to see why you are having difficulties logging into the account.
Keep us updated and let us know if you need any more help.
[Autoresponder]
Answered by
Jemuel
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></adriana.pivotto></noreply>...

Hi Adriana,

Thanks for your patience. I’ve gone ahead and contacted the Enterprise Support Team and informed them about this, so someone should be contacting you shortly. For your reference, you can check out this link on how to contact Enterprise Support.

Thanks for your patience and understanding, we appreciate it.

obrigada
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[cid:image001.png@01DA9724.8F48CA20]
Adriana Pivotto
Turismo Social / Social Tourism
Gerência de Educação para Sustentabilidade e Cidadania
Department of Education for Sustainability and Citizenship
TEL.: +55 11 2607 3877
sescsp.org.br <http: />
https://sesc.digital/home
De: Jotform <noreply>
Enviada em: quinta-feira, 25 de abril de 2024 15:22
Para: Adriana Pivotto <adriana.pivotto>
Assunto: Re: Can't log in to the account.
[Jotform]<https:>
[Autoresponder]
There’s a new response on your question:
Can't log in to the account.
Hi Adriana,
Thanks for your patience. I’ve gone ahead and contacted the Enterprise Support Team and informed them about this, so someone should be contacting you shortly. For your reference, you can check out this link on how to contact Enterprise Support<https: />.
Thanks for your patience and understanding, we appreciate it.
[Autoresponder]
Answered by
Manilene
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></adriana.pivotto></noreply>...