Card Form Layout: Section Header Text Stays and Overlaps on the Next Page

Boa tarde

Por algum motivo o titulo da tela anterior, quando mudo para próxima tela, tem ficado ainda na tela e acaba aparecendo sobreposto. Dai quando vc avança e volta ele some.

Como evitar este sintoma? No exemplo abaixo, a palavra Dieta era do card anterior e nao deveria aparecer nesta tela..

Hi Dondeo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand that the test on the Section Header from the first page overlaps on the next page. I tested your form and I was able to replicate the issue so I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Until the error is fixed, what other options do you offer me to use?

Thanks

Hi Dondeo,

Thanks for getting back to us. Thanks for your patience while we’re looking into this. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update. 

As an alternative, you can try to use lighter themes in your forms to try to resolve the issue with the overlapping text. Let me show you how:

1. In your Form Builder, click on the Paint Roller icon on the right side of your page.
2. In the Form Designer, go to Themes, and select the other lighter themes.

That's it! Test your form, and you will see that the overlapping texts no longer occur. Check out my screencast below for the result:

Give it a try and let us know how it goes.

I can't do it. My costumer approved this theme. I sold this form last week.

Hi Dondeo,

Thanks for the feedback. I understand the you cannot change your form theme. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding. We appreciate it.