Acceso desde múltiples dispositivos

  • Recambio_hola
    Fecha de consulta 15 de abril de 2024, 21:50

    Hola,

    Recibí una notificación de Jotform debido a que múltiples dispositivos estamos usando la misma cuenta. Esto se debe a que uso un computador en el trabajo y otro en casa. Realizo trabajo remoto y también mis colaboradores.

    Quería consultar cómo puedo resolver este inconveniente para evitar la suspensión de la cuenta y sobre todo seguir usando el mismo usuario en varios dispositivos.

    Requiero atención urgente. Este formulario de Jotform requirió que quienes lo completen carguen (upload) archivos y mi única forma de acceder es con el usuario hola@recambio.pe. También, he integrado los datos a un Google Sheets, lo cual me arroja un enlace directo a cada archivo. Para visualizarlo, me pide que ingrese con mi usuario.

    Por ejemplo, en la integración a Google Sheets se me da la siguiente información:

    https://www.jotform.com/uploads/Recambio_hola/240606927202653/5878379385225840377/CV - SAUL ASPUR 2024.pdf

    Para visualizarlo, tengo que entrar a mi usuario.

    El pedido es que pueda verlo desde varios dispositivos. El beneficio de Jotform, supuestamente, es que al integrarlo con Google Sheets ya no me pediría acceder a mi cuenta y tendría acceso directo a los archivos. Revisar uno por uno es una tarea imposible dado que son más de 800 respuestas recibidas.

    No estoy solicitando que varios dispositivos puedan editar el formulario o la base de datos (lo cual entiendo podría hacerlo con Jotform Enterprises). Solo quiero que pueda funcionar el enlace de Jotform a los archivos sin que me suspendan la cuenta.

    En cualquier caso, ¿qué opciones me dan?

    Saludos,



  • Joshua_T Jotform Support
    Fecha de respuesta 16 de abril de 2024, 3:33

    Hi Recambio_hola,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I am sorry you are having trouble with this. Our standard plans (Starter, Bronze, Silver, and Gold) are individual, single-user plans. So, only one login session can exist at a time. Please make sure that you are logged out from your office computer before logging in to your home computer. 

    Also, I checked our system and could not see any logs about your account being suspended. Can you tell us more about it?

    Once we hear back from you, we can move forward with a solution.

  • Recambio_hola
    Fecha de respuesta 16 de abril de 2024, 10:57

    Thanks for your reply.

    I received an email notifying me that I accessed my Jotform account from multiple devices, so they were going to suspend my account. To avoid this, they are asking me to change my Jotform password but my way of logging in is through my Gmail account, how do I fix this?

    A second question is about Jotform Enterprise. If I upgrade to this plan, would I be able to log in with the same Jotform account from different devices?

    As I told you, we have integrated Jotform with Google Sheets to review the responses to our forms but to access the files that are uploaded to the forms it necessarily asks me to log in to Jotform (which I imagine generates that "double login". How can I fix this, is there a way, what enterprise plan options should I purchase?

    Thanks

  • Joshua_T Jotform Support
    Fecha de respuesta 16 de abril de 2024, 11:16

    Hi Recambio_hola,

    Thanks for getting back to us. Yes, Jotform Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. Also, yes, you can use the same login information when upgrading to the Enterprise Plan. What happens is that you will be given an option for your account to be migrated to the Enterprise server or retained it in the regular server.

    You can fill out this form: Enterprise Sales Team and one from our Sales Team will reach out to you to help you decide which Enterprise Account is suited for you.

    For your other question, I moved it to a different thread to avoid confusion. You can find it here.

    Reach out again if you have any other questions.