What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The send button remains in processing

    Asked by leonides on March 10, 2014 at 05:59 AM

    El botón de enviar me quedo en el procesamiento, y eliminar las cookies y borrar la historia y eso es con Internet Explorer 10, algo que pueda hacer para que los clientes no tienen ese problema

    Page URL:

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    Answered by Carina on March 10, 2014 at 09:55 AM

    I tested the embed version and the standalone version in Chrome and IE and could successfully submit the form.


    Does this happened only in the website or also in the standalone version of the form?


    Can you please try this clone to see if the same happens?


    Also you can try to clear your form's cache:

    Let us know if the problem persists.

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    Answered by leonides on March 10, 2014 at 01:03 PM
    Hi good morning, I tried again in the explorer and I listed all input fields should be hidden, is to refresh the browser gives when they return to be hidden and it works correct form. How do I fix it? 
    And now as I enter the format clone to validate the integration in my website?
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    Answered by EliezerN on March 10, 2014 at 04:05 PM


    Did the cloned version of your form work correctly? If you want to embed the cloned version of your form, what you must do is to get any of the embed codes and embed it to your webpage. Here is how to embed a form to a webpage: Adding a form to a web page

    Kindly let us know if the issue still persists.


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    Answered by leonides on March 10, 2014 at 04:13 PM

    Ok. Pero ese formato clon no aparece en mi menu de formularios, la informacion que se reciba me llegará y se contabilizará para efectos de informes... y como no aparece en mi menu de formularios... donde tomo el codigo para insertarlo en mi pagina web?

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    Answered by Carina on March 10, 2014 at 04:24 PM

    Si, necesitará clonar ese formulario para que aparezca en su cuenta y pueda recibir la información sometida por el usuario. Podrá consultar más informaciones sobre como clonar un formulario acá.


    Si aún necesita apoyo haga-nos lo saber.