What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by vsmarcas on January 24, 2016 at 03:33 PM

    Oi já tentei de todas as maneiras, crie um formulario que estou colocando ele no meu aplicativo mobile para usuario enviar foto pelo meu aplicativo, o BOTÃO não funciona na ação de carregar a foto.

    O nome do formulario é FALE COM A GENTE.


    No meu computador ele funciona perfeitamente, já no celular o botão carregar arquivo não funciona


    Por favor preciso de ajuda e solução


    Vagner Santiago


    Page URL:

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    Answered by cvelekv on January 24, 2016 at 05:16 PM

    Hello I tried from several different devices, Android and iOS and I was able to click on that button.



    iOS iPhone:

    If you are unable to upload picture, you should check Max File Size, since you have 1024Kb only, at the moment:

    Please let me know if you have any other question.


  • Profile Image

    Answered by vsmarcas on January 24, 2016 at 07:26 PM

    Obrigado por retornar.

    Fiz esses teste pelo browser do meu celular Android funcionou.

    A questão é a seguinte: estou desenvolvendo uma aplicativo para plataforma Android, e linkei o formulario em uma aba chamada "Você e Alter" conforme imagem anexo, ao clicar no botão solicito que va para o Formulario e lá dentro que não abre o botão ENVIAR foto.

    Faça Dowloand no seu celular para verificar a falta de ação no botão, não faça pelo seu computador que funciona.


    Clique na aba Você e Alter e logo abaixo o proximo passo.

    Clique ENVIE SUA FOTO vai direcionar para o formulario, e ao apertar o botão ENVIAR foto nem chega a ABRIR, fica sem ação.

    Faça o dowloand no seu celular, esta disponivel no PLAY SOTRE, Guia Alter do Chão, quando você for testar não vai funciona o botão.


    Vagner Santigo



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    JotForm Support

    Answered by Boris on January 25, 2016 at 05:00 AM

    I've tested your form 53036159428659 on an Android device directly, and the "Envie sua foto" button is working correctly:

    There doesn't seem to be any issue with this button working correctly on Android devices in the actual form.

    As I understand it, you are having problems with the form embedded inside an Android application. We are happy to help as much as we can, but building Android applications is unfortunately outside of the scope of actual form building and we may not be of much help in this regard.

    I would first suggest embedding your form inside the application by using the form's iFrame code.

    If you are using WebView in your Android application as the means to load the form, you should keep in mind that WebView is usually configured to disable JavaScript which is required for proper functioning of the form, and WebView may consequently have issues with modern web technologies. You need to make sure that WebView has JavaScript allowed, and that it is not blocking anything else:


    If none of the above helps, it may be better to consult or hire an actual Android app developer for more insights, as the form itself is working fine. Please let us know if we can be of further assistance, and we will do our best to help.

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    Answered by ivanbrasil on December 22, 2016 at 09:15 PM

    Também estou com o mesmo problema. No meu form a opção Anunciar/banner e texto não faz upload de arquivos do celular. Só funciona no computador.

    Veja abaixo:



  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2016 at 11:17 PM


    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:


    Thank you!