Reintegro por renovacion automatica

tengo un recargo de $468 en mi tarjeta, pero es por renovación automatica, ¿como puedo hacert para desactivar esa renovación y me reintengren ese monto?

Hi Mercadeo,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in Spanish Language, we can forward your ticket to our Spanish team. However, please note that it could take longer to receive a response.

As requested, we have cancelled your subscription and submitted a refund. It can take 5-7 days for the refund to reflect back in your account.

Let us know if you need more help.

Thank you very much, that would be enough, I look forward to the refund