¿Cómo puedo habilitar mis formularios si ya elimine los archivos de los registros anteriores?

  • UAHINTERNATIONAL
    Fecha de consulta 20 de diciembre de 2023, 13:53

    Hola,

    Recientemente he borre los archivos de mis formularios debido al almacenamiento, pero aún mantiene mis formularios deshabilitados. ¿Me podrían ayudar? Gracias.

    Jotform Thread 10186691 Screenshot
  • Edwin Jotform Support
    Fecha de respuesta 20 de diciembre de 2023, 15:59

    Hi UAHINTERNATIONAL,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and see that it is within the limits. I've done a quick refresh on your form limits and cleared out your form caches. I tested a few of your forms, and they're working well now.

    Reach out again if there’s anything else we can do for you.