How to recover deleted elements?

  • Porras_Pamela
    Fecha de consulta 4 de marzo de 2024, 20:50

    Borré un elemento porque estaba mal estructurado y se me borraron todos los formularios que ya sea habían completado donde perdí todos los números de teléfono, saben como puedo recuperarlos?

  • Marlon_T Jotform Support
    Fecha de respuesta 4 de marzo de 2024, 23:57

    Hi Porras_Pamela,

    Thanks for reaching out to us for help. Unfortunately, our Spanish Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I understand that you've deleted the form and all submission data were lost. Unfortunately, once you confirm that it's okay for you to delete them, there's no way for us to retrieve them but you can recover the deleted field in your form. We have a Revision History feature that lets you revert your form to an older version. Let me show you how to use it:

    1. At the top of the Form Builder page, click on the Timestamp under the title of the Form to open the Revision History.
    2. Choose the version you want to restore the form to in the menu on the right side of the page.
    3. Now, just click on Revert next to the version you want to revert it to. That’s it.

    How to recover deleted elements? Image 1 Screenshot 20

    Give it a try and let us know if you need any help.

  • Porras_Pamela
    Fecha de respuesta 5 de marzo de 2024, 12:56

    I could revert the information, thanks a lot.

    I see there is an option to hide instead of deleting the data, I did not find where is the "hide" option?
  • Catherine Jotform Support
    Fecha de respuesta 5 de marzo de 2024, 13:13

    Hola Pamela,

    Nos alera saber que pudiste revertir los cambios con éxito. Con el fin de evitar confusiones, he movido tu nueva pregunta a un nuevo hilo. Puedes ver nuestra respuesta en breve aquí.

    No dudes en contactarnos si tienes alguna otra pregunta.