Conditions are deleted

  • waltzproducciones
    Fecha de consulta 11 de marzo de 2024, 20:40

    Hola,

    Tengo un par de consultas.


    a. Hay algún tipo de limite al número de condicionales que un solo formulario puede tener? Tengo un formulario con al rededor de 500 condicionales. Hoy estaba haciendo una prueba y noté que por lo menos la mitad de ellos habían desaparecido, especificamente los primeros que había creado.

    Conditions are deleted Image 1 Screenshot 30

    b La sección de reportes no está funcionando. Cada vez que voy a mi formulario y escojo la opción de crear un reporte, recibo un error que me redirecciona a la página de tablas.

    Conditions are deleted Image 2 Screenshot 41

    Gracias de antemano.

  • Rose Jotform Support
    Fecha de respuesta 11 de marzo de 2024, 22:59

    Hi waltzproducciones,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. There is no limit on the number of conditions you can add on your form. Are you referring to this form? I checked the form's revision history and I see that you removed a huge number of conditions on March 7th. You can try to revert the form to its version before you deleted the missing conditions. Let me show you how:

    1. In the Form Builder, click on the round arrow beside the "last edited". Please see the screenshot.1646355837 6221657d7bd3d  Screenshot 0 Screenshot 10 Screenshot 10
    2. Select the version, and click Revert.

    1646355961 622165f94f847  Screenshot 1 Screenshot 21 Screenshot 21

    You can also check our guide on How to View Your Form's Revision History.

    Please give it a try and let us know if you need any help.

  • waltzproducciones
    Fecha de respuesta 13 de marzo de 2024, 22:54

    Hi, thanks a lot.

    It definetely helped me to solve the problem.

    I have another question. My current plan is Silver and it says that it has 2.5k submits per month. Is this 2.5k submits per form or across all forms?
  • Joshua_T Jotform Support
    Fecha de respuesta 14 de marzo de 2024, 0:58

    Hi Yovany,

    Thanks for getting back to us. For your other question, I move it to a different thread to avoid confusion. You can find it here.

    Reach out again if you need any other help.