• What is the cost?
    Depending on the number of users who will be using JotForm Enterprise, the monthly cost per user is:

    Number of Users Monthly Cost/User
    15-99 $79
    100-249 $69
    250-499 $59
    500+ Contact Sales
  • Is there a minimum user requirement?
    Yes, JotForm Enterprise requires that you have at least 15 users. Depending on your needs, a user can be categorized as an Admin or a User.
  • Can you please explain what is a “user”?
    JotForm defines a “user” as anyone within your organization who creates forms and accesses form submission data within the JotForm platform.

    Each user has an individual username and password to log into your company’s JotForm account.

    JotForm Enterprise features two user function levels: User and Admin. You determine if user is a User or Admin, and each requires individual username and password credentials.

    A User is limited to creating forms and reviewing submission data that is the result of that User’s forms, only. A User cannot view and edit other forms or submission data.

    An Admin manages the account, add/delete Users, and review all forms and submission data.

    For example, with JotForm Enterprise, you may have two Administrators and 18 Users. This is a total of 20 individuals, therefore you would purchase access for 20 users.
  • What is the difference between an Admin and a User?
    JotForm Enterprise defines a “user” as anyone who creates forms, accesses form submission data, or who manages your account.

    JotForm Enterprise features two user function levels: User and Admin. You determine if user is a User or Admin, and each requires individual username and password credentials.

    A User is limited to creating forms and reviewing submission data that is the result of that User’s forms, only. A User cannot view and edit other forms or submission data.

    An Admin manages the account, add/delete Users, and review all forms and submission data.
  • Do I need to install software?
    JotForm Enterprise is a software-as-a-service (SaaS) web-based solution, which means you don’t need to install any software on your servers. JotForm hosts it on our secure servers.
  • Are there limits to forms, submissions, etc?
    JotForm Enterprise users have no limits to the number of forms, submissions, form fields, etc.
  • Can I accept payments with my forms?
    Yes, JotForm is integrated with major payment processors, such as Stripe, Square, PayPal, Authorize.Net and more.

    If you have an account with a payment processor, you only have to input your login credentials and you can quickly accept payments online.

    Additionally, we don’t charge additional transaction fees, you only need to pay the standard credit card processing fee.
  • Are my forms and data secure?
    Ensuring the privacy and security of your data is a top priority for us. You can rest easy, knowing that we take every precaution to provide an online form service with high grade security. For more information, visit JotForm’s security page.
  • Where will my data be hosted?
    JotForm uses Google Cloud Platform and Amazon Web Services for web hosting our Enterprise service. If your organization has standardized on using either of these cloud services, let us know and we will place your account accordingly.

    Additionally, you can have your forms and data hosted in the US or in the EU.
  • Is customer support available?
    JotForm Enterprise users move to the head of the line and get fast customer support. Our Support Team is available 24/7 via phone and email to answer any questions you may have.
  • Can my customers complete their forms on a smartphone or tablet?
    Yes, JotForm forms are mobile responsive. Plus, you can create forms in two different formats - Classic Forms, which presents a list of fields in a traditional format, or JotForm Cards which displays one question per page, and swipe to advance to the next question.
  • Does JotForm Enterprise support SSO?
    JotForm Enterprise supports SAML (Security Assertion Markup Language) so it can integrate with different SSO solutions, such as Active Directory. If you have other directory service solutions, contact JotForm to see how we can assist.
  • Can the SSO integration include my form respondents?
    SSO integration applies to your employees who have JotForm Enterprise accounts (Admin or User), only. It does not support external respondents yet.
  • Can we use our own subdomain?
    Your online forms can be hosted using a custom URL on your company domain. JotForm Enterprise fully supports custom CNAME records.
  • Is JotForm API one way or two way?
    JotForm API supports two-way data communication. If you need additional information, please review our API documentation.