Help clearing the form cache

  • Camila
    Fecha de consulta 3 de abril de 2024, 17:43

    I need help deleting the cookies of this form https://form.jotform.com/232077966053360 because I make changes in the google sheet of the widget and they are not reflected.


    So maybe that is the reason.


    Thank you and I hope your response and help as soon as possible.

  • Rica Support Team Lead
    Fecha de respuesta 3 de abril de 2024, 19:55

    Hi Camila,

    Thanks for reaching out to us for help. I've cleared the form cache for you. Please know that you can also clear the cache from your end. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Help clearing the form cache Image 1 Screenshot 30

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

    Help clearing the form cache Image 2 Screenshot 41

    You can also check this guide for more information about clearing caches. If this does not fix the issue, please share more information about the changes you made to the Spreadsheet to Form widget.

    Let us know if you have any other questions.