Consulta sobre pagos

  • ztecnodata
    Fecha de consulta 9 de abril de 2024, 13:31

    Buenas tardes queremos renovar nuevamente nuestra cuanta con ustedes, sin embargo estaba revisando la informacion de los pagos realizados desde que creamos la cuenta, ya que mi jefatura me solicitó ver la cantidad de dinero que hemos invertido en la plataforma.. esto con el fin de demostrar a la jefatura que independiente de de lo que hemos invertido, sigue siendo nuestra mejor opción, dada la cantidad inumerable de opciones que tiene vuestro sistema. es por esto que solicito austedes me pudieran enviar esa informacion, ya que no la puedo visualizar desde mi cuenta de jotform..

    Muchas Gracias.

    Saludos

  • Mikhail Jotform Support
    Fecha de respuesta 9 de abril de 2024, 15:47

    Hi ztecnodata, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and found that it is on Starter account. Perhaps you are referring to a different account. If you are referring to a different account, you can log in to that account and check its invoices. Let me show you how to check invoices:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Billing tab.
    4. Scroll down a bit, and you should be able to see the Invoices section
    5. Click on the View link on each invoice to see their details.

    Consulta sobre pagos Image 1 Screenshot 20

    Let us know if you have any other questions.

  • ztecnodata
    Fecha de respuesta 9 de abril de 2024, 15:53

    Muchas Gracias por su respuesta..

    He podido encontrar lo que buscaba .


    Agradecido..

 
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