La cuenta alcanzó el límite de espacio de carga

No comprendo el mensaje. Tengo capacidad para 100 formularios al mes y me dice que no tengo espacio de carga.

Agradezco su respuesta

Hi encuestascsb,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I calculated the upload space of your account. It seems that you have 1.08 MB of uploaded items in your account, which exceeds the upload space limit of the Bronze plan (1 GB). If you have deleted the submission, it will go to the trash. We need to delete it permanently to free up some space. It's easy to do. Let me walk you through it:

1. Click the main tab’s vertical ellipsis icon.
2. Select the Trashed entries option.

3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if you need any other help.

Good day,

I did what they told me but it still says I don't have space. What can happen?

Hi encuestascsb,

Thanks for reaching back to Jotform. I'm sorry you're still seeing the error message on your account. After checking the account, I was able to confirm that the space is now cleared and it's now back to 0. I suggest logging out of the account and clearing your browser's cache.

Give it a try and let us know if you need any other help.

Thanks!

Now yes!

Greeting