Email does not reach all recipients

  • contactolinkadvance
    Fecha de consulta 12 de abril de 2024, 18:46

    Hola, tengo configurado un formulario para que al enviar una respuesta se envíe el correo a varios destinatarios, en este caso 4 correos, pero solo le llegan a 3.

    Email does not reach all recipients Image 1 Screenshot 30

    Email does not reach all recipients Image 2 Screenshot 41

    En otros formularios me pasa lo mismo.

  • Mightor Jotform Support
    Fecha de respuesta 12 de abril de 2024, 21:02

    Hi contactolinkadvance, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I cloned your form and tried to replicate the issue, but I was able to receive all the four Autoresponder Email. Try to steps below:

    1. Create a new Autoresponder Email.
    2. Then, create a new Change Email Recipient condition, and use the new Autoresponder Email.

    Once you've done that, send a test submission and check if all the recipients will receive the Autoresponder Email.

    Give it a try and let us know how it goes.