Account Suspended For Collecting Log in Credentials

  • Nelson Reverol
    Fecha de consulta 17 de abril de 2024, 22:41

    Como puedo recuperar mi cuenta, cual es el motivo de suspensión

  • Sheena Jotform Support
    Fecha de respuesta 17 de abril de 2024, 23:22

    Hi Nelson,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, the account is suspended as you were collecting passwords in Formulario de Inicio de Sesión Estudiantes. Collecting any type of login credentials and passwords from the users is against our Terms of Use.Account Suspended For Collecting Log in Credentials Image 1 Screenshot 20

    As the form hasn't gathered any data yet, I've removed the offending fields and reactivated the account. Please avoid collecting login credentials to prevent potential suspensions in the future.

    Let us know if you need any additional help.

  • nelsonreverol90
    Fecha de respuesta 18 de abril de 2024, 9:49

    thanks for your help. It won't happen again, I was just going through the form templates and found the login form, I copied it to review.