Cuando adjunto documentos mi formulario no me deja continuar

  • areacompraspromedico
    Fecha de consulta 18 de abril de 2024, 11:18

    Buen día.

    Les agradezco su valiosa ayuda revisando mi formulario ya que cuando intento adjuntar un documento y le presiono clic al botón de seguir se queda bloqueada la pantalla y no me deja continuar, no sé si tenga que ver con el espacio para que por favor me ayuden a liberarlo.

    El día de ayer funcionaba correctamente y hoy no, realmente no le he realizado ningún cambio en este lapso de tiempo.

    gracias.

  • Ylli Jotform Support
    Fecha de respuesta 18 de abril de 2024, 12:17

    Hello areacompraspromedico,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question. I checked the form and I managed to replicate the issue. Once I disabled the conditions you have set, everything was working properly. Here is how you can disable the conditions:

    Cuando adjunto documentos mi formulario no me deja continuar Image 1 Screenshot 30 Here is the end result:

    Cuando adjunto documentos mi formulario no me deja continuar Image 2 Screenshot 41 I would suggest you check the conditions and try to add them one by one again.

    Give it a try and let us know how it goes.