Logo Not Showing in the Live Form

Buenos días, tengo un problema porque los logos que establecí en la cabecera no se están viendo reflejados en la encuesta.

Por favor, me pueden ayudar?

¡Gracias!

Hi Monica,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, Can you try to remove the logo and try adding it again? Here's how to do it:

1. In the Form Builder, click on the Edit Welcome Page
2. Click on the Logo
3. In the Right Pane, click on the Remove Image Button
4. Click on Upload File

Give it a try and let us know how it goes.

Hola, lo he intentado y no se soluciona.

Puedes ayudarme de alguna otra forma?

Hi Monica,

I can see that the logo is in SVG format. Can you try to save it in PNG format and see if that makes any difference?

Give it a try and let us know if you need more help.