404 error encountered while attempting to download the uiploaded image.

  • FracoMercadeo
    Fecha de consulta 23 de abril de 2024, 10:58

    Estoy usando unelemento de carga de imagenes, pero al intentar descargar, lleva al usuario a una página sin resultado.
    Adjunto imagen de apoyo.

  • Manilene Jotform Support
    Fecha de respuesta 23 de abril de 2024, 11:03

    Hi FracoMercadeo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, If your Jotform account isn't currently logged in, you'll encounter the 404 error. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

    1. Login to your Jotform account.
    2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    404 error encountered while attempting to download the uiploaded image Screenshot 20That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.

    Give it a try and let us know if you need any help.

  • FracoMercadeo
    Fecha de respuesta 23 de abril de 2024, 11:20

    Genial, muchas gracias ,perfecto!
    Ya funciona!!!

 
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