cargo tarjeta de credito

buen dia equipo

cambie de numero de tarjeta y el pago del dia de hoy no fue exitoso , ya tengo una nueva tarjeta on file, pero cuando quiero hacer de nuevo el pago ya no me permite o me deja una tarifa muy diferente a mi tarifa actual, por favor de procesar el pago nuevamente con la tarjeta anterior , soy un cliente de mucha antiguedad

Hi there,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand that you're one of our long-standing customers, where currently you’re experiencing difficulties with your payment after changing your credit card number. Despite having a new card on file, attempting to make the payment results in failure or a significantly different fee.

We'd like to forward this to our billing team to better assist you. Could you please share a screenshot of the significantly different price that you're seeing, and inform us of the price you're expecting?

Once we hear back from you, we can help you with this.