Problemas con el correo de notificación

  • Vargas_Alejandro_alejandro
    Fecha de consulta 26 de abril de 2024, 22:03

    El correo que recibo de notificación cuando alguien llena un formulario esta incompleta, solo aparece la imagen configure y el pdf que igualmente configure para que fuera anexado al correo, pero el contenido del formulario no. En cambio el correo que le llega a la persona que lo rellenó, si esta completo.

    Cunado mando correo de prueba desde ajustes, en ambas, tanto de notificación al que rellenó y al que le debe de llegar la notificación, si llega de forma correcta.

  • Kenneth Jotform Support
    Fecha de respuesta 27 de abril de 2024, 2:10

    Hi Alejandro,

    Thanks for reaching out to Jotform Support. Currently, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I cloned and tested the form and received an email notification with complete details. The attached PDF document has all the fields values shown as well. Please refer to the screencast below for the received email notification and PDF attachment:

    Problemas con el correo de notificación Image 1 Screenshot 50

    Can you try the actions listed below, and let us know if the issue persists:

    1. Clear the form cache by going to the settings sections of the account settings: Problemas con el correo de notificación Image 2 Screenshot 61
    2. Create a new email notification by going to the Email section of the Form builder settings: Problemas con el correo de notificación Image 3 Screenshot 72
    3. Attach the PDF document to the Email notification by going to the Email advanced settings: Problemas con el correo de notificación Image 4 Screenshot 83
    4. Make a test submission

    If you have questions, please let us know.

 
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