Problems with Sending Emails

  • yerutt
    Fecha de consulta 8 de mayo de 2024, 12:13

    llevo ya varios dias tratando con esto y no hay solucion, ya trataron de ayudarme por el chat support pero no pudieron resolver, tengo dos formularios que utiliza para hacer unos procesos de reclutamiento de personal que debe enviar cada registro por lo menos a 3 emails pero por alguna razon no lo esta haciendo bien, nesecito ayuda con esto por que esto es ecencial para mi negocio y la herramienta que uso no me esta funcioando como se supone que funcione

  • Jefferson Jotform Support
    Fecha de respuesta 8 de mayo de 2024, 12:59

    Hi Reinaldo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I’m sorry you're having difficulties getting that feature to work. Let me help you set that up. Can you send to us the form link in which you are having some issues with your email notification? This guide will show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.



  • yerutt
    Fecha de respuesta 8 de mayo de 2024, 13:52

    These are the 2 that I actually have problems with because the configuration of sending emails to different people is not working well, number 3 created it to see if it was something bad that the other two had internally but now it has the same problem and although in the history you can see that the system is supposedly sending the emails, those emails are not receiving and I spent several hours talking to someone from support in the live chat but they could not find the problem

    https://form.jotform.com/212213315022132

    https://form.jotform.com/241214471244851

    https://form.jotform.com/241284381797063

  • Jefferson Jotform Support
    Fecha de respuesta 8 de mayo de 2024, 14:28

    Hi Reinaldo,

    Thanks for getting back to us. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    In the meantime, let us know if there’s anything else we can do for you.



  • yerutt
    Fecha de respuesta 8 de mayo de 2024, 14:45

    well I don't know if you managed to do something but I think everything is working fine now with the new form I'm going to check with the old one

  • Jefferson Jotform Support
    Fecha de respuesta 8 de mayo de 2024, 17:56

    Hi Reinaldo,

    Thanks for getting back to us. I'm glad that the form is working fine now with the new form. If the issue appears again, let us know so we can help you with your concern.

    Reach out again if you need any other help.


 
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