Error 404 en imagenes cargadas a mis formularios enviados

  • thedressclubmx
    Fecha de consulta 9 de mayo de 2024, 20:24

    No aparecen las imagenes cargadas en mi formulario en formularios enviados y ya desactive la opcion de privacidade de usuarios que no han iniciado sesion

    Jotform Thread 14731631 Screenshot
  • Rene Jotform Support
    Fecha de respuesta 9 de mayo de 2024, 22:33

    Hi thedressclubmx,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I checked your account security page and I can confirm that the 'Require log-in to view uploaded files.' restriction was disabled. However, the form was not created from your account. Please note that this has to be done from the account that owns the form. I then checked the form owner's account security page and I saw that the 'Require log-in to view uploaded files.' restriction is still enabled:

    Error 404 en imagenes cargadas a mis formularios enviados Image 1 Screenshot 20

    This is why you're getting a 404 error when trying to view the uploaded file in email. Please disable this security feature from the account that owns the form if you want to access the uploaded file without logging in to an account.

    Let us know if you have any other questions.

  • thedressclubmx
    Fecha de respuesta 10 de mayo de 2024, 15:35

    Thank you so much for your response, it was very helpful and i was able to correct it.

 
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