I am not receiving email notifications from submissions

He realizado pruebas con varios formularios y no llegan los mensajes al email destinatario, solo se quedan en el Inbox de Jotform.

Hi Alexis,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, there seems to be several forms in your account. Can you send me a link of the form in question so I can check it out for you? Rest assured, I am here to help.

Reach out again if you have any other questions.

Hi Adrian,

The problem is with several forms, at least the ones I tested.

One of them is: https://form.jotform.com/81825374601860

When I filled it out and send it, there is no notification on my email.

Hi Alexis,

Thanks for your response. After checking the emails, I noticed some were sent using a custom sender email address, the old way of configuring your email as the sender using Jotform servers. I recommend you make sure to configure again your email address as the sender through SMTP, which sends the email from your email address through servers external to Jotform. Also, check if the emails are sent when you use the “noreply@jotform” default email. In case you are still unable to receive the email notifications, please share the submission ID of the submissions that you can't see in your email inbox.

Give it a try and let us know if you need any more help.

We've been having costumers complaining that they are not receiving forms at all, so we have done multiple tests with our forms and we are not receiving any messages or notifications in our destination emails either, they are just staying in the Jotform inbox. This could mean that they may be missing out on potential business. how can we fix this?

I apologize, disregard the last message sent, I had not seen the previous messages. Our team will look into the last message recommendations and respond accordingly. Thank you.

Hello Alejandro,

Thanks for the information, I changed the sender email address to the default one and was able to receive the message from the forms. When I go to Settings > Sender Emails and send a test there is an error message that says: "SMTP Authentication Error". I'm assuming that is because of the password. Can I add a new sender email from those settings?

Hi Alexis,

Thanks for getting back to us. I understand the issue, but I'll need a bit of time to look into this.

Thanks for your patience and understanding.

Hi Alexis,

Thanks for patiently waiting. I'm sorry you're having difficulties with getting your Emails through SMTP. When using your Gmail account as your email sender via SMTP, Google now asks you to confirm that you enable access for less secure applications. Most of the time you'll get an authentication error due to this. Let me walk you through confirming that:

1. Go to Your Google Account Security page. Select the correct account if you have multiple Gmail accounts logged in on the same browser.

2. Click on Recent Security Activity:

3. Check to see if you have the same notification that says Suspicious Attempt to Sign in From a Less Secure App. Click on that.

4. On the next page, you'll see that it's blocked, but you'll be prompted to change your reply. To do that, click on Change Reply.

5. Click on Yes, it was me:

6. You might also get an email as shown in the image below. If so, also confirm that it was you by clicking on Check Activity and then following the 4th and 5th steps I've provided. That's it.

Finally, go back to your SMTP settings, and Test it. If this fails, change your password, and that should do it. About your second question about the edit icon of SMTP emails, I've moved it to a new thread. You can check it out here.

Give it a try and let us know if you need any other help.

Thanks for the information, very helpful, I will give it a try.