Problema con la cuenta y recibo de pago

De mi tarjeta de crédito hicieron un débito de una compra de uno de sus planes. Sin embargo, mi cuenta aparece como gratuita (Gratis), y no aparece en el menú ninguna parte de recibo para yo ver la factura de cobro. Necesito solucionar ambas cosas.

Hi Zaima,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to a Jotform subscription payment? Can you verify the following information so we can pull up the transaction:

• Name on the account
• Date
• Last 4 digits of the card
• Expiration date

As soon as we hear back from you, we can move forward with a solution.