Se llena y espacio esta liberado

Tengo aproximadamente 10 envíos en total, no suman 10 GB, por favor ayuda para liberar espacio.

Ya limpié el caché. Borré más de 10 envíos y el espacio ocupado no cambió.

1 vez a la semana debo solicitar esto mismo.

Hi OperacionesSH,

In Jotform, to free up storage space, it's important to purge presentations that contain uploaded files. Simply deleting them doesn't always free up space immediately if they're not completely purged.

I recommend checking if the deleted submissions are in the trash and emptying it so that the space is actually freed up. Also, keep in mind that monthly storage limits are managed by account and reset on the first day of your monthly usage cycle.

You can find similar question and answer how to delete submissions and empty the trash in here.

Hope this will work for you.

Ya no tenemos envios y la papelera esta vacia, aun asi nos esta utilizando 9GB de 10GB

Hi Anyely,

Here is a link that helps clear the cache of the forms. I hope this helps solve your issue.

https://www.jotform.com/help/229-how-to-clear-your-form-cache/