Pagos No Autorizados: Ayuda con Cargos Desconocidos

Hi Alfonso,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you explain a bit more about the issue so I can get a clearer idea of what’s happening? Are these unauthorized charges related to one of your forms?

After we hear back from you, we’ll know what’s going on and how to help.