Problema con la pérdida de evaluaciones al trabajar sin conexión

  • Profile Image
    Vasquez_Sergio
    Fecha de consulta 26 de noviembre de 2025, 17:46
    Mobile Offline
    1

    Message
    Si uno debe trabajar fuera de línea porque no hay cobertura de internet, la evaluaciones realizadas se pierden, no quedan guardadas como borrador. En mi caso he perdido muchas, hoy perdí 3.

    Platform
    Android

    Appversion
    2.12.36

    Deviceinfo
    User Device: Redmi - 22101316G - Handset - 14

    Source
    Review

    App
    Jotform

  • Profile Image
    Jason Jotform Support
    Fecha de respuesta 26 de noviembre de 2025, 20:01

    Hi Sergio,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, if you're currently filling out a form while offline, you can recommend to the form owner to use Offline Mode in the Jotform Mobile App to save your form to your device for filling out, or use Kiosk Mode, even without an internet connection. All submission data will be saved to your device and sent to your Inbox once you're connected to the internet. Let me show you how to set it up:

    1. On your My Forms page, tap on the form that you want to access in Offline Mode.

    Problema con la pérdida de evaluaciones al trabajar sin conexión Image 1 Screenshot 60

    2. On the bottom-right side of the menu that opens, toggle Offline Mode to the On position.

    Problema con la pérdida de evaluaciones al trabajar sin conexión Image 2 Screenshot 71

    You can't use certain widgets and elements in Offline Mode because they require an internet connection to function properly. Let me show you how to use Kiosk Mode when you don't have an internet connection:

    1. On your My Form pagetap on the form that you want to open in Kiosk Mode.

    Problema con la pérdida de evaluaciones al trabajar sin conexión Image 3 Screenshot 82

    2. About halfway down in the menu that comes up, tap on Kiosk Mode.

    Problema con la pérdida de evaluaciones al trabajar sin conexión Image 4 Screenshot 93

    3. Adjust the Kiosk Settings as you like and then tap on Launch Kiosk at the bottom. And that's it.

    Problema con la pérdida de evaluaciones al trabajar sin conexión Image 5 Screenshot 104

    Give it a try and let us know how it goes.

  • Profile Image
    Vasquez_Sergio
    Fecha de respuesta 27 de noviembre de 2025, 5:05
    Good morning Jason, thank's for help me.
    I Will try again, thanks you.
    All the best
    *Sergio Vásquez Undurraga*
    SUPERVISOR SERVICIOS OPERACIONALES
    *+56933753291*
    *sergio.vasquez@vendomatica.cl <sergio.vasquez>*
    El Rosal N° 4601 - Huechuraba
    *vendomatica.cl* <https: />
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    YouTube] <https:>
    El mié, 26 de nov de 2025, 10:01 p. m., Jotform <noreply>
    escribió:
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