Problemas para cambiar plan a inicial en la app

Mobile Offline
1

Message
no puedo cambiar mi plan a inicial y necesito hacerlo a la brevedad en la web me dice que tengo que hacerlo en la app y en la app no me aparece la opcion solo me aparece para mejorar el plan gracias

Platform
Android

Appversion
2.12.37

Deviceinfo
User Device: samsung - SM-S911B - Handset - 16

Source
Report

App
Jotform

Hi sanmiguelboleaisabel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.Thanks for reaching out to Jotform Support. you can complete this action on desktop. Just to clarify, from the desktop version you can switch your plan to any plan you prefer directly from the Billing page. 

Here’s a step-by-step walkthrough :

1.Click your profile icon in the top-right corner and select Settings.

2.Open the Billing section from the left-hand menu.

3.Click Change Plan.

4.Scroll down and select the plan you want to switch to.

Let us know if there's anything else we can help you with.