Cómo puedo subir mis certificados y otros documentos si ya estoy registrado y el sistema no me lo permite

I am experiencing an issue where I need to upload additional documents to the website. I have already uploaded one document but I am unable to upload the other because the system does not allow me to do so. I want to upload the other documents but the system is preventing me from doing it. I am registered on the platform. I need assistance to upload the remaining documents. My email is cholomanuel193@gmail.com and my full name is Bernardo Manuel Rodriguez Perez.

Hello Manuel Rodriguez,

Thank you for contacting us regarding the document upload issue. To help you quickly, we need a few more details about your situation.

Please provide the following information:

1. Which Website/Platform? What is the exact name or URL (web address) of the website/platform where you are trying to upload the documents?
2. Specific Documents: What is the file type (PDF, JPG, etc.) and size (in MB) of the documents you are currently unable to upload?
3. Error Message: What is the exact error message (e.g., "File size limit exceeded," "Only one file allowed") you see when the system blocks the upload?

Once we have this information, we can pinpoint the exact cause of the problem and provide a solution. Thank you for your cooperation.