¿Por qué me suspendieron la cuenta temporalmente?

Estoy experimentando la suspensión temporal de mi cuenta y no entiendo la razón. Solo solicité un reembolso y después de eso me bloquearon la cuenta. Ya intenté iniciar sesión, pero la cuenta sigue bloqueada. Necesito que me la activen lo antes posible para poder continuar usando el servicio. Mi correo asociado es jaisant.tax@gmail.com y mi nombre es Jaimmy Santiago.

Hi Jaimmy,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we noticed that a dispute’s been filed on your account regarding Invoice ID INV-46251218341-1766499984 for the amount of $39.00 USD.

It’s our policy that any account with an active dispute is automatically suspended, which limits access to your account and any associated data, and it can take several weeks or even months to resolve through standard channels.

If you need access to your account and data sooner or need a refund, canceling the dispute will allow us to reactivate your account quickly, and issue any eligible refunds directly. To move forward with the reactivation and refund, we’ll just need you to send us proof of the dispute cancellation.

Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.