Cuenta Suspendida: Problemas con envío de formulario de datos personales y ventas

los datos del formulario son datos personales para rellenar y poder enviar por mail en un formato especifico, son ventas realizadas

Hola,

Entiendo que los datos del formulario contienen información personal para ser rellenada y enviada por correo en un formato específico, relacionados con ventas realizadas. Sin embargo, no tengo la capacidad para gestionar directamente temas relacionados con la suspensión de cuentas o revisar datos personales en formularios.

Si tu cuenta ha sido suspendida injustamente, te recomiendo proporcionar más detalles específicos sobre el problema que estás enfrentando o cualquier mensaje que hayas recibido para poder ayudarte mejor dentro del soporte de Jotform.

Quedo atento a tu respuesta para poder asistirte.

quiero que se levante la suspecion

Hola,

Uno de los miembros de nuestro equipo de soporte se hará cargo de tu caso y te dará seguimiento en breve.

Hi RICARDO,

Thanks of using Jotform. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that you’d like the suspension on your account to be reviewed. At the moment, account suspensions can’t be lifted directly from this thread, and we’re not able to make changes to the account without a full review by the appropriate team.

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi nationregistrodemos,

When I checked your account, I noticed that it was suspended because your form titled DATERO UNIFICADO was marked as risky by our system. If you believe that your account was suspended in error, we'll need you to send the following information to reviewers@jotform.com with Thread #34417631 as the subject so we can verify your account:

1. The URL where the form is used.
2. A link to your website or proof of affiliation with a legitimate institution.
3. Any supporting documentation that can validate your claims such as business registration document or IRS documents.
4. A valid government-issued ID card, such as a driver's license or passport, along with a clear, forward-facing selfie for verification.

You can find the instructions below on how the required selfie should be:

• The selfie must be a clear, forward-facing photo of the individual's full face.
• The person must be holding one of the provided ID documents next to their face.
• Make sure your face is fully visible without obstructions like sunglasses, hats, masks, etc.

An example of an acceptable selfie is provided in the image below:

Sending the email from your business email address, if you’re affiliated with a legitimate institution, would expedite the process. If your account isn't already registered with a business email address, you’ll also need to update it to avoid being flagged again by the system. We’ll let you know the status of your account after we’ve done a thorough review of them. You may want to check out our Terms of Use for more information about this.

We'll be able to help you once you share us with the information requested.