Storage limit: Not updated after deleting and purging shipments and clearing cache

Mi cuenta sigue sin espacio de carga aunque ya eliminé y purgué todos los envíos del formulario ‘registro de ingreso y salida del sitio’ y limpié la caché de formularios, pero el límite no se actualiza” y envíalo desde tu cuenta actual.

Hi Angelica Marquez,

Thanks for reaching out to us for help. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the account that is associated with your email address but did not see any forms, submissions, views or activity on the account. There is also no limit excess on any metrics upload space included. Can you provide more information about the account that you are having this issue like username, email address.

Keep us posted if you run into anything else.