Subscription Cancellation: Card cancellation request and refund

buenos días

necesito cancelar la tarjeta de pago que tenemos vinculada con ustedes y cancelar la suscripción que tenemos con ustedes
porfa necesito que me colaboran con un reembolso

coordialmente
Juan Carlos Diaz

Hi Juan Carlos Diaz,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with canceling your payment method and subscription, as well as the refund process.

How to cancel your subscription:

1. Log in to your Jotform account.
2. Go to your billing page by visiting Change plan.
3. Find your current subscription plan and select the option to cancel or downgrade your subscription.
4. Follow the prompts to confirm the cancellation. This will stop future payments and remove the linked payment method from your account.

For more detailed instructions, you can also check this helpful guide on How to cancel your Jotform subscription.

Regarding your refund request, please note that refund eligibility and processing depend on your subscription type and payment method. Our support team will review your case and assist you accordingly.

Give it a try and let us know how it goes.

Buenos dias

porfa me ayudan con un reembolso de este mes no vamos a continuar mas

Hi,

Thanks for using Jotform. Before requesting refund, please check if you have an active subscription and cancel it if you have. You can follow How to cancel your Jotform subscription guide to do that. If you want to request a refund, visit the Refund Request page to send a refund request. After you send your request, it will be reviewed. You can check your refund status by entering your Refund Request ID on the Refund Request page. Please note that, if you purchased through the Jotform Mobile App, request refunds directly through the Google Play Store or Apple App Store. Also see How to request Refund from Jotform for more details. Please note that refunds are not available for fees/charges for add-ons such as AI agent phone numbers. For more information, you can visit 30 Day Money Back Policy in our Terms of Use.

Let us know if you have any other questions.

Buenos dias

me ayudas porfa aun nada que me hacen el reembolso del dinero

Hi Juan Carlos Diaz,

I’ve reached out to our relevant team for more details. We’ll follow up once we have an update.

hola buenas tardes


quedo muy pendiente porfa, para que me colabores con el reembolso y cancelar todo el servicio

Agradezco tu colaboracion

Hola Juan,

He revisado tu cuenta y parece que ya has cancelado tu suscripción. Si aún no has llenado el formulario de solicitud de reembolso, puedes hacerlo en este enlace.

La solicitud será procesada por el equipo a cargo y te notificaremos tan pronto como sea completada tu solicitud.

si señor ya lo diligencié a las 8:30 de la mañana, sabe más o menos un tiempo de respuesta a la solicitud de reembolso

Hola Juan,

Nos han confirmado que el reembolso ya ha sido procesado. Deberías ver el monto reflejado en tu lado dentro de 5 a 10 días hábiles.

No dudes en hacernos saber si necesitas ayuda con cualquier otra cosa.