Cuenta Oro: Problema para cambiar correo de acceso a uno previamente eliminado

“Tengo una cuenta Oro en treysisinacaysiva@lavoroperu.pe y necesito que el correo de acceso pase a reporteminorista@gmail.com, que antes tuvo una cuenta ya eliminada y ahora no me permite usarlo”.

Hi Treysi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I understand you want to change the access email of your Gold account from treysisinacaysiva@lavoroperu.pe to reporteminorista@gmail.com, but this email was previously used for a deleted account and now cannot be used.

Since you don't have access to the current email or are facing issues with the new email, please follow the instructions in this guide to recover your Jotform account and update your email address: Recover Your Jotform Account.

This will help you regain control and update your account details properly.

Give it a try and let us know how it goes.

tengo acceso total a las dos cuentas, el problema es que no permite la transferencia

Hi Treysi,

Entiendo que tienes acceso total a ambas cuentas pero el sistema no permite realizar la transferencia del correo de acceso. En Jotform, la transferencia de propiedad o cambio de correo principal puede tener restricciones si el correo nuevo ya estuvo asociado a otra cuenta, incluso si esa cuenta fue eliminada.

Para resolver esto, te recomiendo realizar lo siguiente:

• Verifica que la cuenta antigua con el correo reporteminorista@gmail.com esté completamente eliminada y no tenga datos pendientes.
• Intenta cambiar el correo principal en la cuenta antigua a otro correo diferente para liberar reporteminorista@gmail.com.
• Una vez liberado, intenta cambiar el correo principal en tu cuenta Oro a reporteminorista@gmail.com.

Si después de estos pasos aún no puedes hacer la transferencia, por favor proporciona el mensaje exacto o error que recibes para poder ayudarte mejor.

Give it a try and let us know how it goes.

Hi Treysi,

Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, getting back to your concern. I can manually change the account email address from treysisinacaysiva@lavoroperu.pe to reporteminorista@gmail.com. But, your email address is currently associated with a deleted account. Therefore, your email cannot be used yet to replace the old email.

We have to reactivate the deleted account, and then you'd have to replace that account's email from treysisinacaysiva@lavoroperu.pe to another email address which is not associated to any Jotform account.

Let us know how'd you like to proceed.