Cuenta: Cómo eliminar consumos para liberar espacio

necesito eliminar los consumos

Hi YANEZ,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

If you want to eliminate or reduce your account's consumption related to uploads or submissions, you can free up space by deleting uploaded files or purging submissions. Here's how to do it:

1. Delete Uploaded Files Attached to a Submission: Open your Jotform Submission Table, click on the uploaded file, then in the preview window click the trash can icon and confirm deletion.
2. Delete and Purge Submissions with Uploaded Files: In your Submission Table, select the submissions with uploaded files, click Delete, confirm Move to Trash, then go to Trashed Entries, select them, and click Delete Forever to permanently remove them.
3. Clear Form Cache: If your upload limit still shows as exceeded after deletion, clear your form cache to recalculate usage.

Remember to download any submission files you want to keep before deleting them to avoid data loss.

Also, if you find your current plan limits restrictive, you can consider upgrading your account for increased storage and usage limits.

Give it a try and let us know how it goes.

Hi Rafael,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have recalculated your upload space usage and it now shows 0 B. If this number did not change after deleting submissions, make sure that the submissions are fully purged from the Trash folder. Simply deleting them is not enough; they need to be permanently removed to free up space. You can also check your Account Activity logs to confirm if the submissions have been completely purged.

To free up space on your account, you can purge the submissions. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Then, click on Trashed Entries.
3. Next, in the window that opens on the right side of the page, select the submission you want to delete, and then click on Delete Forever.
4. Now, in the Confirmation window that opens, click on Delete.

If your account upload limit is still showing as over the limit, it is also recommended to clear the form cache after purging the data.

Reach out again if there’s anything else we can help you with.

Muchas gracias

Hi YANEZ Rafael,

Hemos respondido su solicitud y la conversación ha sido cerrada.

Si tiene alguna otra consulta o necesita ayuda adicional, responda a este mensaje y le brindaremos asistencia enseguida.

ya lo pude realizar

Hi YANEZ Rafael,

Hemos respondido su solicitud y la conversación ha sido cerrada.

Si tiene alguna otra consulta o necesita ayuda adicional, responda a este mensaje y le brindaremos asistencia enseguida.