Email Delivery Issue: Unable to Receive Emails Due to Amazon SES Listing

Apparently, my email is on the Amazon SES list. I have requested multiple times to have it removed, but something happens that it keeps coming back. How can I fix this since I can't access my account now because I log in with Google, and I also can't generate a new password.

pueden escribirme a un correo alternativo que es guridid@gmail.com

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you with the issue of your email being on the Amazon SES bounce list and the login problem, could you please provide the email address you are using with your Jotform account?

Once I have that, I can guide you further on how to resolve this.

Looking forward to your reply.

agenda.cnavarrette@gmail.com

Hi,

I’ve made a few changes to help resolve the problem. Your email address was on the bounce list due to being on Amazon SES's suppression list, which caused delivery to be blocked. I've removed it from the bounce list, so future emails should be delivered properly now.

If you still do not receive emails, please check your spam or junk folder and consider whitelisting Jotform's sender email or domain to avoid delivery issues. You can also consider whitelisting Jotform IP addresses and domains by visiting this link: https://www.jotform.com/help/145.

If the issue persists, setting up a custom SMTP to use your own email provider as the sender may help. You can learn how to set up SMTP here: https://www.jotform.com/help/244

Give it a try and let us know how it goes.

el problema sigue y es que el correo se agrega a la lista nuevamente cada dia

Hola,

Entiendo que el problema persiste y que tu correo se agrega nuevamente a la lista de rebotes de Amazon SES cada día. Esto puede ocurrir si hay un problema con la entrega de correos o si el servidor de correo receptor sigue marcando los mensajes como no entregables.

Para evitar que esto siga sucediendo, te recomiendo revisar esta guía sobre Cómo prevenir problemas relacionados con el rebote de correos electrónicos. Ahí encontrarás pasos para mejorar la entrega de tus correos y evitar que sean marcados como rebotes.

Además, puedes configurar un correo personalizado como remitente usando SMTP, lo que puede ayudar a mejorar la entregabilidad. Aquí tienes la guía para Cómo configurar un correo personalizado con SMTP.

Te sugiero probar estas opciones para resolver el problema.

Déjanos saber si necesitas más ayuda.