no puedo terminar mi verificación

  • A
    antonio nieves
    Fecha de consulta 12 de julio de 2026, 6:17

    he intentado hacer la verificación y cuando subo el selfie con mi foto y el DNI la pagina se queda atascada y no me deja continuar... hay alguna manera de hacerlo por otra vía? gracias

  • Profile Image
    Sheena Jotform Support
    Fecha de respuesta 12 de julio de 2026, 8:31

    Hi Antonio,

    Thanks for reaching out to Jotform Support. Since the page is getting stuck, this may be related to your browser or connection. Try using a different browser or device, make sure you have a stable internet connection, and clear your browser's cache and cookies before trying again in a private or incognito window. If it still freezes, tell us at which exact step it stops responding, whether any message appears, and which browser and device you are using so we can check further.

    Give it a try and let us know if you need any help.

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