Cambio de correo en cuenta con suscripción: Error de correo ya asociado a otra cuenta

Tenemos una suscripción pagada en la cuenta con usuario GLOBALFLEX y queremos cambiar el correo al de nuestro colaborador Melqui, pero el sistema muestra el error ‘Este correo electrónico ya está asociado a una cuenta de Jotform’. Necesitamos que liberen ese correo para usarlo en la cuenta con la suscripción sin perder el plan ni el medio de pago.”

Hi Evelyn,

Thank you for reaching out to Jotform Support. The message you’re seeing indicates that Melqui’s email address is already associated with another Jotform account, so it can’t be assigned to your paid account until it’s removed from the existing account.

To keep your current subscription and payment method as they are, have Melqui sign in to the Jotform account that currently uses that email address and change the email address on that account to a different one. Changing the account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

Let us know if you have any other questions.