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  • Spanish agent replies in English

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    CDAmaya
    Fecha de consulta 11 de septiembre de 2026 a las 2:35
    The tool injects the English string "Here are the images:" into a Spanish conversation. Our agent's AI Persona guidelines explicitly forbid that exact phrasing, and because the string comes from the tool and not from the model we cannot fix it from the guidelines or the knowledge base. Could it be localised to the conversation language, or made configurable?
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    Bojan Support Team Lead
    Fecha de respuesta 11 de septiembre de 2026 a las 3:42

    Hi CDAmaya,

    Thanks for reaching out to Jotform Support. I tested your agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Spanish agent replies in English Image 1 Screenshot 20

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    Bora Jotform Data Scientist
    Fecha de respuesta 11 de septiembre de 2026 a las 10:57

    Hi CDAmaya,

    The issue is resolved.

    Spanish agent replies in English Image 1 Screenshot 20

    Best,

  • Y
    Yeray Alfageme
    Fecha de respuesta 14 de septiembre de 2026 a las 3:44

    All looks good

    but sicne your intervention I have stopped received the "FA emails with the confirmation code and I am not able to login into my Jotfrom Workspace.

    Could you help me with this blocking issue?

    Many thanks!

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    Aravir Enterprise Support
    Fecha de respuesta 14 de septiembre de 2026 a las 4:19

    Hi CDAmaya,

    I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

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