How to cancel my monthly subscription?

Necesito un paquete nuevo pero cancelar mensualmente, me ayudan por favor.

Hi jessylisz95,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked on your subscription logs, your account isn't subscribed to a monthly subscription. Are you perhaps referring to a different Jotform account? Can you share the account username or email address?

As soon as we hear back from you, we can work on getting you a solution for this.