Subida de formularios al Jotform

    Fecha de consulta 28 de abril de 2023, 13:33

    Buenas tardes, por medio de la presente les doy a conocer el inconveniente que me genero hoy al ingresar un formulario, no me permite el acceso y me sale que me he quedado sin cuota de carga, no se ha que se debe esto, recién realice el pago del plan el 27 de Abril, por favor su ayuda y me indiquen si es alguna otra cosa que debo hacer en la plataforma para que me expliquen por favor.

    Jotform Thread 5114446 Screenshot
  • Marvin_J
    Fecha de respuesta 28 de abril de 2023, 14:17


    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I have checked your account and I can see here that you have reached the limit for the upload space. I have re-calculated the upload space and it still shows 4.24 GB / 1 GB. In this case, you need to delete some of your submissions to free up some space. Let me walk you through it:

    1. Go to My Forms and select the form you want to delete.
    2. Select Submissions at the top of the page to open Jotform Tables.

    Subida de formularios al Jotform Image 1 Screenshot 303. Choose the entries using the checkboxes in the first column of the table.
    4. Select Delete in the upper-right corner.
    5. In the confirmation dialog, select Move to Trash.

    Subida de formularios al Jotform Image 2 Screenshot 41
    Please note that once you deleted the submission, it will go straight to your trash entry. This means that it still accumulates space. So, you need to permanently delete it. Follow the steps below:

    1. Click the main tab’s vertical ellipsis icon.
    2. Select the Trashed entries option.

    1673451181 63bed6ad2035f 0 Screenshot 0 Screenshot 523. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.
    4. Click the Delete Forever button.
    5. Finally, click Delete in the confirmation window to purge the marked entries.

    1673451226 63bed6da5c764 1 Screenshot 1 Screenshot 63Please check out our full guide on How to Delete Form Submission Data.

    If you want to have a copy of your submission before deleting it. You can download the submission by following this guide How to Download Form Submissions as Excel, CSV, or PDF.

    If you don't want to delete some of your submissions, the other way is to upgrade your subscription to the Silver or Gold plan. Please see Jotform Features & Pricing.

    Give it a try and reach out again if you have any other questions.

    Fecha de respuesta 2 de mayo de 2023, 12:10

    Muchas gracias.