Los formularios que estan integrados en mi versión App no funcionan

Hola buenos días equipo Jotform.
Necesito de su ayuda tengo integrados algunos formularios en mi aplicación pero al ingresar a ellos me marca que tengo OVER QUOTA. y en realidad si tengo formularios para contestar.

Esta es una de las URL's https://form.jotform.com/22174500706404 Ya nos habia pasado anteriormente y nos dijeron que no se iba a volver a bloquear!!

Me pueden ayudar a desbloquerlo, dado que tengo muchos usuarios con el problema de que no pueden contestar los formularios, y no podemos cambiar a una nueva URL porque necesitamos release para eso!.

Hi Heru,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I have checked your account and it is showing active. Your account is still within the limit. When I manually checked the form URL https://form.jotform.com/22174500706404 I did not find the form and it shows that it was deleted. However, when I clicked the form URL that you provided, the form that was linked was https://form.jotform.com/221745007064045 you missed one digit and I'm able to access it. Please check out the screencast for my result:

I cleared your form cache on our end to refresh it. You can also do it on your end by following this guide How to Clear Your Form Cache.

Can you please double-check the form that you are trying to check on your account? Also, all your forms are accessible.

Reach out again if there’s anything else we can help you with.

Marvin.

Te agradezco que hayas tomado mi caso, ya revise de nueva cuenta y en efecto el eliminar el cache ayudo a que ya se puedan visualizar los formularios.

Eso es todo por el momento, muchas gracias.