Upload Space Limt Exceeded: Re-calculation to Update the Usage Data

Estimada (o)

He liberado espacio el dia de hoy y no se ve reflejado en la plataforma, por favor ayudeme a liberar ese espacio, necesitamos urgente cargar informacion en la plataforma.

Saludos cordiales.

Hi Tacchi,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with the issue on your account. I understand that the Upload Space usage is not updating after you deleted your uploaded files. I have re-calculated the usage data of your account and it is now back to normal. Please check your account.

Reach out again if there’s anything else we can help you with.