I need my suspended account reinstated

Serian tan amables de apoyarme desbloqueando la cuenta asociada con el correo jmoralesg@gyt.com.gt ya que evaluamos el mismo y no existe algún riesgo con la información que se solicito en el formulario.

Muchas gracias.

Hello Systemsgyt,

Thanks for reaching out to Jotform Support. I am using a translation tool to provide assistance, but if you want to get assistance in Spanish, we can forward your ticket to our Spanish team. However, please note that it could take longer to receive a response. I reviewed the form in your account it appears to contain a field for collecting credit card numbers, as seen in the screenshot below. This is a violation of our Terms Of Use and it caused the account suspension:

Since the form has no submission yet, I've deleted the offending field and reinstated the account. You should not be able to sign back in and use/access the form without issues.

Let us know if you need any more help.

Good morning,

Thanks for the help, I'm telling you that the account is still suspended, could you help me to enable it.

Hello Systemsgyt,

Thanks for getting back to us. My initial attempt to reinstate did not go through, but I was able to successfully reactive the account now. Please try to sign back in.

Let us know if you need any more help.