Not able to receive notification email

  • Bala Vasudevan
    Answered on August 29, 2023 11:56 PM

    No recibo los correos electronicos de mis submissions a ningun correo de notificación.

  • Hilary Jotform Support
    Answered on August 30, 2023 12:36 AM

    Hi Bala,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I saw that you're currently using guest account. May you share us form URL and email address of your Jotform account?

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.