How can I restore my suspended account?

En el día de ayer intenten ingresar a mi cuenta, modificando el password y la misma fue suspendida. Como puedo restablecer mi cuenta? User: Karely_Alvarez

Hi Karely,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having trouble logging into your account. I checked your account under Karely_Alvarez and I saw that you were suspended due to Form Phishing. Please be aware that the collection of credit card information is strictly prohibited as mentioned in our Terms of Use. 

I've gone ahead and removed the offending fields and whitelisted your IP address. Please try logging into your account again and see if it works. 

Please refrain from collecting sensitive information such as credit card details. If you wish to collect this type of information by using the Payment Processor Integrations available. Some of the Payment Integrations allow the collecting of payment information through Payment Authorization.

The Charge Customer Later or Payment Authorization is available on the following payment integrations:

• PayPal Personal
• PayPal Business
• PayPal Pro
• Authorize.Net
• Square
• Stripe
• Braintree
• CyberSource
• eWay

Let me show you how to enable the Payment Authorization.

1. Edit the payment form where you wish to enable the Payment Authorization in the Form Builder.

2. Click the payment field.

3. Then, click the wand icon to open the Payment Settings on the right panel.

4. Click the Settings icon at the top-right side of the Payment Settings panel.

5. Scroll down, click the Additional Gateway Settings, and expand it.

6. Look for Authorization Only and toggle it to Yes.

Let us know if you have any other questions.