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two2distribuidorFecha de consulta 6 de octubre de 2023, 0:37
tengo un Problema estoy haciendo un Formulario que tiene 15 paginas pero al llegar a la pagina 6 al insertar un nuevo campo se aparece un error y me pide que actualice la pagina
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Ravi Jotform SupportFecha de respuesta 6 de octubre de 2023, 4:55
Hi two2distribuidor,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Can you please share the link to your form in which you are facing the issue with? So I can check it out and help you with a solution. The error message shown in the screenshot generally occurs when your Jotform account loses the connection with the internet.
Can you please try connecting with some other internet connection like using mobile data or using some other Wi-Fi connection to see if the issue is related to the Internet? If the issue still persists, I would suggest you try accessing your form using some other device and try to update your form.
As a precautionary measure, I have also cleared your account cache from the backend, which resolves cache related issues.
Give it a try and let us know how it goes.