Intermitencia en la recepción de formularios.

Estimados, buenas tardes.

Junto con saludar, solicito su apoyo ya que los formularios de nuestro flujo de trabajo (https://www.jotform.com/workflow/230715702640650/build) en reiteradas ocaciones se duplican o en otras simplemente no son recepcionadas vía correo.

Cabe mencionar que es intermitente, pero últimamente es muy frecuente.

De antemano, muchas gracias.

Hello ayuda397,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'll need a bit of time to look into this. I'll get back to you as fast as I can.

We appreciate your patience and understanding while I look into this.

Hello ayuda397,

Thanks for patiently waiting. I cloned and tested the form to see if I could replicate the issue. However, the form is working as it should. Take a look at the screencast below:

I cleared the form caches to refresh the form. Since I am unable to replicate the issue using the cloned form, can we make a test submission on the actual form?

As soon as we hear back from you, we can move forward with a solution.

Buenas tardes.

Efectivamente, los formularios se pueden rellenar con normalidad. El problema está en que estos deben llegar a un correo, tanto a nuestra sucursal que no recibe las solicitudes realizadas, como a el cliente que no recibe el formulario en su correo.

Como mencioné anteriormente, es intermitente, algunos son recibidos y otros no. En ocaciones se duplican las ordenes ingresadas.

Cabe destacar que los formularios se visualizan y se completan sin problemas, es la recepción de los documentos a través de la plataforma jotform.

Quedamos atentos a sus comentarios.

Saludos.

Hello ayuda397,

Thanks for getting back to us. Can you please share the submission IDs of those submissions that didn't receive the email for us to investigate what is going on? Also, please ask them to check the Junk or Spam folder if the email was sent to those folders.

As soon as we hear back from you, we can move forward with a solution.