Unable to upload pictures

  • deborah.cm.coach
    Fecha de consulta 20 de octubre de 2023, 8:26

    Quando voglio aggiungere immagini, ne seleziono una dalla mia cartella sul desktop ma poi non viene aggiunta . Si vede solo che sta caricando e poi non succede niente

  • Rahul Jotform Support
    Fecha de respuesta 20 de octubre de 2023, 8:40

    Hi deborah.cm.coach,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your form, but I did not find any file upload element on it. Can you share the form URL in question?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.




  • deborah.cm.coach
    Fecha de respuesta 20 de octubre de 2023, 9:35
    Hi , english is perfectly fine.
    The problem is I can't seem to upload any pictures. It just shows that
    they're loading but they don't appear.
    I think this is the url? Not sure :
    https://eu.jotform.com/build/231202471956049
    Il giorno ven 20 ott 2023 alle ore 14:40 Jotform <noreply> ha
    scritto:
    </noreply>...
  • Jovanne Jotform Support
    Fecha de respuesta 20 de octubre de 2023, 10:20

    Hi Deborah,

    Do you see any errors when you upload a picture? Can you please try clearing your browser cache or try using a different browser or device and see if that makes any difference?

    Give it a try and let us know how it goes.