Users invited by email is not recieving an email to fill out the form

  • instacol
    Fecha de consulta 20 de octubre de 2023, 9:50


  • Joshua_T Jotform Support
    Fecha de respuesta 20 de octubre de 2023, 10:33

    Hi instacol,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. If I understand the problem correctly, the emails entered in the Invite By Email option in the Publish tab are not receiving the form in their email, correct? If so, can you confirm if you are referring to form 213016160254644? If so, I checked our system and I am not able to see any emails entered in the Invite by Email option.

    Users invited by email is not recieving an email to fill out the form Image 1 Screenshot 20

    If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?

    Once we hear back from you, we'll be able to move forward with a solution.